Return & Refund Policy

At Sacred Plants, we take pride in offering high-quality products and a thoughtful customer experience. Please review our return and refund guidelines below.

Customer Satisfaction

Your satisfaction matters to us. If you are unhappy with your order for any reason, please contact us and we will do our best to resolve the issue in accordance with the terms of this policy.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, please reach out to us within 7 days of delivery so we can assist you promptly. When possible, include:

• Your order number

• A brief description of the issue

• Photos of the item(s) and packaging (if applicable)

Returns & Exchanges

We accept returns and exchanges for all products except Hapé and Hapé applicators (see below), subject to the following conditions:

• Returns must be initiated within 7 days of delivery.

• Items must be unused, in their original packaging, and in resalable condition.

• If the return is due to a defective, damaged, or incorrect item, Sacred Plants will cover return shipping costs. For all other returns, the customer is responsible for return shipping.

• To initiate a return or exchange, please contact us at info@sacredplants.com or 503-855-6085 for a return authorization and instructions.

Hapé Sales Final

Due to health and hygiene considerations, all Hapé sales are final. We do not accept returns or offer refunds on Hapé products. This includes Hapé applicators.

Refund Terms

Once we receive and inspect a returned item, we will notify you of the status of your refund.

• Approved refunds will be credited to your original method of payment within 7–10 business days.

• Refunds include the product purchase price. Original shipping costs are non-refundable unless the return is due to our error (e.g., defective, damaged, or incorrect item).

• Items returned in used, opened, or non-resalable condition may be subject to a partial refund or may be declined at our discretion.

Shipping Policy

For information on shipping methods, rates, delivery times, and lost or damaged packages in transit, please see our Shipping Policy.

How to Contact Us

For any concerns or questions regarding your order, please contact us:

• Email: info@sacredplants.com

• Text or Call: 503-855-6085

We aim to respond within 24 hours on business days.

This Return & Refund Policy is effective as of 07/01/2026 and may be updated from time to time. Please review this page periodically for changes.